Last yearthe plumbing technician Steve D. came out to my house to fix my leaking toilet, broken water heater and worn-out water softener. This all happened during a week where I was transitioning into a new job and had a great number of meetings and stressors piling up for me. Steve recognized the situation and put his very best foot forward in terms of service. He went above and beyond to make sure we understood our options for fixing each thing and the costs associated. He also worked within my crazy schedule, allowing me to focus on my job transition while he did his work. He did a fantastic job on all counts! Form here forward, Steve is going to be my go-to plumber at Bonfe.
After that visit, HVAC technician JC came to perform our annual furnace inspection. Our furnace is getting pretty old, and we were concerned about making it through the winter season. JC did a great job of making sure everything is in working order, and patiently explained the conditions of various parts that are wearing out. He really gave us a solid understanding of where we stand and where we’re headed, so we have confidence in the working condition or our furnace now and a plan to prepare for upcoming replacement. Another fantastic technician we hope to work with going forward!
This spring, in the middle of our COVID Stay Home MN, HVAC technician Gene came to perform our annual AC inspection. He was conscientious about maintaining the necessary social distance, yet was quite personable and friendly. He took great care to ensure our AC unit was in excellent working order, and gave us a good run-down on possible upcoming services to consider to ensure ongoing great AC perform. Another awesome experience with Bonfe and their top-notch technicians!