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Membership Terms and Conditions

Overview

These Terms and Conditions apply to the MEMBERSHIP plan selected by the Homeowner identified in the MEMBERSHIP registration (“Homeowner”) and Bonfe (“Company”) and, together with the invoice containing the membership details, constitute the “Agreement.”

This Agreement is for services provided solely by the Company and other such companies under its direction and is not a warranty. During the term of this Agreement, the Company agrees to repair the listed home mechanical systems (plumbing, heating, air conditioning, electrical, and drains/sewers, hereinafter “Covered Systems”) located at the covered property under the plan selected. The Homeowner agrees to receive text messages from the Company.

A Bonfe team member in a blue shirt discusses Membership Plan terms and conditions with a customer, reviewing documents together indoors near a white door.

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Term

The term of this Agreement begins on the date listed on your signed invoice (the “Commencement Date”) and will continue for a minimum period of 12 months.
  • This membership requires a one-year minimum commitment. If you cancel before completing the first year, you must pay back any savings received under this membership and pay the remaining balance for the year.
  • After the initial 12 months, your membership will automatically renew for another 12-month term on the anniversary of the Commencement Date, unless you notify the Company to cancel prior to renewal.
  • While the Company reserves the right to enforce the 12-month renewal term, it may, at its discretion, allow cancellations or adjustments after the initial 12 months without penalty.​

Fees and Monthly Payments

The membership cost is determined by the plan selected and outlined on your invoice.
  • A valid recurring payment method (credit card or bank account) is required to maintain your membership in good standing. Your payment method will be charged automatically based on the plan you selected at the time of sign-up.
  • If your payment fails or is not received, your membership benefits will be suspended until payment is made.
  • Memberships are billed based on your preference at the time of sign-up: either monthly or annually.
  • The details of your selected membership, including benefits, billing preferences, and renewal terms, are outlined on your invoice.​
Three technicians in uniform: one inspecting a shower, one showing paperwork to a woman, and one standing outside next to a red Bonfe service vehicle, all ready to handle your Elementor needs with professionalism and care.
A Bonfe team plumber, dressed in uniform, stands in a tiled shower carefully inspecting a part. Various tools and fixtures are organized on the wall, illustrating the thorough service provided as part of Bonfe’s Membership Plan.
A Bonfe technician in uniform presents a sheet with helpful icons to a customer inside her home, taking time to explain the Membership Plan options and review the Terms & Conditions.
A Bonfe technician in uniform, carrying a backpack, stands beside a red Bonfe service van, prepared to discuss the Membership Plan and answer any questions about Terms & Conditions.

Cancellation Options

You may cancel your membership at any time by calling or emailing the Company.

  • Cancellation During the First Year: If you cancel during the first year, you will be required to repay any savings received under the membership and pay the remaining balance for the year.
  • Cancellation After the First Year: After completing the initial 12-month term, your membership will automatically renew for another 12-month term. While the Company reserves the right to enforce the renewal term, it may, at its discretion, allow cancellations or adjustments without penalty during the renewed term.
  • Renewal Cancellation: If the Company does not receive notification to cancel, your membership will automatically renew for another one-year term on the anniversary of the Commencement Date.

Service

Emergency service is available 24/7 for members, including holidays. Emergency service is limited to situations where immediate repair is necessary to prevent further damage to property or health risks.

Planned Maintenance

It is the responsibility of the Homeowner to schedule planned maintenance visits. While the Company provides complimentary reminders for maintenance, these reminders are not guaranteed. Maintenance appointments are subject to technician availability, weather conditions, and the Company’s discretion.

Priority Scheduling

Members receive priority scheduling for repair services. Other services, such as planned inspections, non-emergency estimates, or tune-ups, are scheduled based on technician availability and do not qualify for priority scheduling.

Service Call Fees and After-Hours Rates

Members pay standard daytime service rates for work performed during after-hours or emergency calls. A separate trip charge may apply.

Limits of Liability

The maximum liability of the Company under this Agreement is $1,500 per occurrence for specific plans:
  • Plus Membership: Applies to HVAC systems
  • Total Membership: Applies to all lines of business (HVAC, Plumbing, Electrical, and Drains/Sewers)
  • Per Occurrence: Coverage applies to all eligible repairs completed during a single service visit. A new occurrence is defined as a separate service visit addressing distinct repair needs.
The Company is not liable for:
  • Repairs beyond the $1,500 limit during a single occurrence.
  • Consequential damages, including property damage, delays, or unavailability of parts.
Three images show a technician in an Elementor-branded hat working with electrical wiring, arriving outside a house, and assisting a young girl indoors, all wearing a professional uniform.

Exclusions

The membership covers only mechanical repairs for systems listed under the Agreement. Coverage does not extend to non-mechanical repairs, which include non- system-related items such as:
  • Cosmetic fixes (e.g., paint, flooring, or drywall)
  • Repairs related to landscaping or other aesthetic elements
Other Exclusions Include, but Are Not Limited To:
  • Hydro-jetting or intensive cleaning methods for sewer stoppages
  • Drum traps for drain repairs
  • Black iron, galvanized piping, and cast iron systems
  • Tank leakage for water heaters
  • Repairs to systems with pre-existing conditions or those improperly installed, maintained, or operated
  • 
Repairs required solely to meet new building codes or ordinances
  • Repairs or maintenance requiring reasonable access to equipment. Additional charges may apply if equipment is located in inaccessible or unsafe areas, such as attic units without proper flooring or lighting
A Bonfe technician, dressed in uniform, carefully works with wiring inside an open electrical panel, following all safety guidelines to ensure a quality service for our customers.
A Bonfe delivery team member stands outside next to a red service truck, while two excited young customers watch from inside through a window, eagerly awaiting their Membership Plan package.
A Bonfe technician in uniform walks a customer through equipment details in her basement, highlighting how the Membership Plan can benefit her.

Rates & Discounts

Members receive a 15% discount on all recommended repairs or replacements, including non-covered services or system upgrades.

Renewal and Transfer

This Agreement may be transferred or gifted to a new homeowner with written notification to the Company within 30 days of the property sale or transfer. Membership transfers are complimentary. Lifetime guarantees associated with this membership are non-transferable.

Adjustments

The Company reserves the right to adjust membership benefits, fees, or terms with 30 days written notice to the member.

Entire Agreement

These Terms and Conditions, together with the details outlined on your invoice, constitute the entire agreement between the Homeowner and the Company. Please get in touch with us if you have any questions about your Membership Plan.
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(651) 372-8867
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We stand by our work with a Lifetime Warranty on recommended repairs and installations. 

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Bonfe Has provided expert service to The greater Minneapolis area since 1993

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