Membership Terms and Conditions
Membership Terms and Conditions
These Terms and Conditions apply to the MEMBERSHIP plan selected by the
Homeowner identified in the MEMBERSHIP registration (“Homeowner”) and Bonfe
(“Company”) and, together with the invoice containing the membership details,
constitute the “Agreement.” This Agreement is for services provided solely by the
Company and other such companies under its direction and is not a warranty.
During the term of this Agreement, the Company agrees to repair the listed home
mechanical systems (plumbing, heating, air conditioning, electrical, and drains/sewers,
hereinafter “Covered Systems”) located at the covered property under the plan selected.
The Homeowner agrees to receive text messages from the Company.
Term
The term of this Agreement begins on the date listed on your signed invoice (the
“Commencement Date”) and will continue for a minimum period of 12 months.
This membership requires a one-year minimum commitment. If you cancel before
completing the first year, you must pay back any savings received under this
membership and pay the remaining balance for the year.
After the initial 12 months, your membership will automatically renew for another
12-month term on the anniversary of the Commencement Date, unless you notify
the Company to cancel prior to renewal.
While the Company reserves the right to enforce the 12-month renewal term, it
may, at its discretion, allow cancellations or adjustments after the initial 12
months without penalty.
Fees and Monthly Payments
The membership cost is determined by the plan selected and outlined on your invoice.
A valid recurring payment method (credit card or bank account) is required to
maintain your membership in good standing. Your payment method will be
charged automatically based on the plan you selected at the time of sign-up.
If your payment fails or is not received, your membership benefits will be
suspended until payment is made.
Memberships are billed based on your preference at the time of sign-up: either
monthly or annually.
The details of your selected membership, including benefits, billing preferences,
and renewal terms, are outlined on your invoice.
Cancellation Options
You may cancel your membership at any time by calling or emailing the Company.
Cancellation During the First Year: If you cancel during the first year, you will
be required to repay any savings received under the membership and pay the
remaining balance for the year.
Cancellation After the First Year: After completing the initial 12-month term,
your membership will automatically renew for another 12-month term. While the
Company reserves the right to enforce the renewal term, it may, at its discretion,
allow cancellations or adjustments without penalty during the renewed term.
Renewal Cancellation: If the Company does not receive notification to cancel,
your membership will automatically renew for another one-year term on the
anniversary of the Commencement Date.
Service
Emergency service is available 24/7 for members, including holidays. Emergency
service is limited to situations where immediate repair is necessary to prevent further
damage to property or health risks.
Planned Maintenance
It is the responsibility of the Homeowner to schedule planned maintenance visits. While
the Company provides complimentary reminders for maintenance, these reminders are
not guaranteed. Maintenance appointments are subject to technician availability,
weather conditions, and the Company’s discretion.
Priority Scheduling
Members receive priority scheduling for repair services. Other services, such as
planned inspections, non-emergency estimates, or tune-ups, are scheduled based on
technician availability and do not qualify for priority scheduling.
Service Call Fees and After-Hours Rates
Members pay standard daytime service rates for work performed during after-hours or
emergency calls. A separate trip charge may apply.
Limits of Liability
The maximum liability of the Company under this Agreement is $1,500 per occurrence
for specific plans:
Plus Membership: Applies to HVAC systems.
Total Membership: Applies to all lines of business (HVAC, Plumbing, Electrical,
and Drains/Sewers).
Per Occurrence: Coverage applies to all eligible repairs completed during a single
service visit. A new occurrence is defined as a separate service visit addressing distinct
repair needs.
The Company is not liable for:
Repairs beyond the $1,500 limit during a single occurrence.
Consequential damages, including property damage, delays, or unavailability of
parts.
Exclusions
The membership covers only mechanical repairs for systems listed under the
Agreement. Coverage does not extend to non-mechanical repairs, which include non-
system-related items such as:
Cosmetic fixes (e.g., paint, flooring, or drywall).
Repairs related to landscaping or other aesthetic elements.
Other Exclusions Include, but Are Not Limited To:
Hydro-jetting or intensive cleaning methods for sewer stoppages.
Drum traps for drain repairs.
Black iron, galvanized piping, and cast iron systems.
Tank leakage for water heaters.
Repairs to systems with pre-existing conditions or those improperly installed,
maintained, or operated.
Repairs required solely to meet new building codes or ordinances.
Repairs or maintenance requiring reasonable access to equipment. Additional
charges may apply if equipment is located in inaccessible or unsafe areas, such
as attic units without proper flooring or lighting.
Rates and Discounts
Members receive a 15% discount on all recommended repairs or replacements,
including non-covered services or system upgrades.
Renewal and Transfer
This Agreement may be transferred or gifted to a new homeowner with written
notification to the Company within 30 days of the property sale or transfer. Membership
transfers are complimentary. Lifetime guarantees associated with this membership are
non-transferable.
Adjustments
The Company reserves the right to adjust membership benefits, fees, or terms with 30
days written notice to the member.
Entire Agreement
These Terms and Conditions, together with the details outlined on your invoice,
constitute the entire agreement between the Homeowner and the Company.