What it Means to be Family-Owned in the Home Services Industry
When people ask us what makes Bonfe different, the answer always comes back to the same thing: we're 100% family-owned.
Our owner, Pete Bonfe, and his family live here, grew up here, and raised their kids here. This is more than where we do business—it’s our home.
In today’s home services industry, that’s becoming more unique than you might think. While many companies still use terms like “family owned” or “local,” the landscape has changed quite a bit. We wanted to share what being truly family-owned means to us—and what it means for you when you choose to work with us.
Why Local Matters
“Family-owned” isn’t just a label we slap on a brochure. At Bonfe, it means the Bonfe family is still leading the company—making decisions right here in Minnesota.
Pete Bonfe grew up in the business his dad started back in 1993, and today, he’s still here—keeping things personal, making smart choices for our team and customers, and staying involved in the community we call home. No outside investors. No corporate agendas. Just local folks showing up for their neighbors every day.
That means when something needs to be fixed, we can fix it. Fast. We treat your home like it’s our own because, in a way, it is. We live in these neighborhoods, too. So when we say we care, we mean it. Not because it sounds nice, but because it’s who we are.
“Do the Right Thing” is one of our core values, and it’s a lot easier to live by that when you’re accountable to people you might run into at the grocery store.
What Makes “Family-Owned” Different
Decisions Get Made Here: Our decision-makers are just down the hall. No waiting on corporate or one-size-fits-all rules. Just direct access to people who can help when you need it.
We’re Building Relationships, Not Exit Strategies: Some private equity firms buy companies with the intention of selling them within a few years. We’re building something to last. That’s why we can offer a Lifetime Warranty on our work—we plan on being here to honor it.
Bonfe Isn’t Just a Brand—It’s a Family Name: When your name is on the line, you show up differently. Every interaction reflects on the family behind the business, and that level of care shows through in tangible ways you can feel as a customer.
We Keep Good People: At Bonfe, we’re focused on investing in our people—because when you take care of your team, they take great care of your customers. We’ve got technicians who’ve been with us for 20+ years. That experience matters when they’re working on your home. And speaking of keeping good people, we’ve been voted a Top Workplace for 10 years running
Supporting Your Home and Community
Your money stays here when you choose a locally owned business. We’re not sending profits to a corporate office far away from here. Instead, we’re investing back into the Twin Cities through the business and our Bonfe Cares program.
We partner with the Minnesota Twins, Minnesota Wild, Little Wild, youth hockey leagues, and the University of St. Thomas hockey team. We support the Minnesota Zoo and Cookie Cart. Through Bonfe Cares, we help local school districts, shelters, and organizations that support people in need right here in our community.
These aren’t just sponsorships. They’re part of our commitment to strengthening the community we all call home.
Consistency You Can Count On
Being family-owned means we can make commitments and stick to them:
Our Lifetime Warranty isn’t going anywhere. When you have recommended repair or replacement services done by us, you’re covered for as long as you live in your home. That means all you’ll ever pay for a repair on the covered equipment is our standard $99 service charge.
We’re available 24/7, 365 days a year, with regular rates from 7:00 AM to 10:00 PM. Emergencies don’t operate on a strict schedule, and neither do we.
Our 4.8-star rating from over 10,000 Google reviews and A+ BBB rating didn’t happen by accident. They’re the result of showing up consistently, year after year.
We’re Here for the Long Haul
Our long-term view of things seems to be contagious, in the best way possible. Many of our employees have been with us for over 20 years. Many of our customers chose us early on and realized they had found people they could count on over the long term.
The difference between local contractors and corporate chains isn’t subtle—it’s something you can feel from the first phone call to the final handshake. When others focus on short-term profits, we focus on being the heating, cooling, plumbing, electrical, and sewer company that Twin Cities families can count on for generations.
Ready to experience the Bonfe difference?
If you want to work with a team that’s as invested in this community as you are, give us a call. We know you have a lot of options, and we’re honored to be considered as not just another line on your list—we’re your neighbors, here to help whenever you need us.
Contact Bonfe today and discover why thousands of Twin Cities families trust us with their home’s comfort and efficiency.
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